Sales contract

The purchase of liqueurs, as well as all alcohol, is only allowed to people over 18 years.

Riviera dei Limoni Srl is an online store that complies with current legislation on e-commerce.

For every order made Riviera dei Limoni Srl issues an invoice of the material sent by e-mail to the holder of the order pursuant to art. 14 of Presidential Decree 445/00 and of Decree Law 52/2004. The data provided by the customer when ordering will be included in the invoice.

No variation will be possible after the invoice has been issued.

The correct receipt of the order is confirmed by Riviera dei Limoni Srl by reply via email, sent to the email address provided by the customer.

This confirmation message will re-propose all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.

By placing the order on the site of Riviera dei Limoni Srl the customer declares to have read, the terms of sale, the methods of payment proposed and the entire purchase procedure. With reference expressed to the articles 3 e 4 dlgs 185/89 the customer will receive, via e-mail, all the necessary information for the identification of the seller that the customer must keep together with the e-mail acceptance of the contract

For Extra-EU countries, Riviera dei Limoni Srl is not responsible for the customs procedures and possible blockages of the goods to the customs. It is the customer’s responsibility to appoint an external broker for the processing of the aforementioned customs procedures.

Terms of payment

This shop uses PayPal, the safest online payment system in the world.

How to issue a fiscal document. The fiscal document, invoice or fiscal receipt, will be sent together with the chosen product.

Information on the right of withdrawal

Purchases on the Riviera dei Limoni Srl website are subject to the provisions of Legislative Decree 206/05, dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the buyer’s home, as these purchases are perfected outside the business premises. The Community legislation more commonly known as the Right of Withdrawal; provides that this right can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their business. The right of withdrawal, therefore, can not be exercised by legal persons and by natural persons acting for purposes related to a commercial activity. Also excluded from the right of withdrawal are purchases made by retailers or by subjects that in any way purchase for resale to third parties. What it consists of: the consumer has the right to withdraw from the contract within the period of 10 working days from receipt of the goods, returning the goods object of the withdrawal to the seller, who will refund the price of the returned goods. The right of withdrawal does not apply to products delivered sealed, which have been opened by the consumer. To exercise this right it is necessary to have the following documents and data:

original invoice (indicate the order number, invoice number, Customer Code)
in case of partial withdrawal, in addition to the purchase invoice, the product code / s
bank details on which to obtain the bank transfer (CIN Code – ABI – CAB – Current account consisting of 12 alphanumeric characters of the invoice holder).

The procedure is as follows: the communication expressing the wish to withdraw may also be sent in advance by fax, telegram, telex and e-mail, provided that it is confirmed by registered letter A.r. within 48 hours. The communication must be sent by registered A.r. within 10 days working from the receipt of the goods. The registered letter will be sent to: ‘Riviera dei Limoni, Via Palomba 6 – 80067 – Sorrento (NA). The registered letter must contain the declaration of wanting to exercise the right of withdrawal, indicating all the data mentioned above (order number, invoice and customer code, article code of the products to be object of withdrawal, bank account details).

How to return the shipment: after activating the withdrawal procedure it is necessary to insert the original packaging containing the goods in a special packaging, in order to safeguard the original wrapping of the products from any damage, writing or alteration. Riviera dei Limoni Srl reserves the right to refuse the goods received in the hypothesis of non-compliance with the procedure indicated above. The goods must be sent at their own expense within a maximum of 20 days from receipt to the following address: Riviera dei Limoni Srl, Via Palomba, 6 – 80067 Sorrento – Naples – Italy.

In the shortest possible time and in any case within 30 days from receipt of the notice of withdrawal, the amount paid will be credited to the Consumer. The only expenses charged to the customer are those related to the return of the product. Complete data of the operator Riviera dei Limoni Srl Via Palomba 6, 80067 Sorrento, P.I. 03374951212, Excise code: IT00NAA00084L.

The purchase of liqueurs, as of all alcohol, is only allowed to people over 18 years.

Information and complaints

For expedited shipments damaged by the purchaser, a free replacement shipping is required upon notification of the incident. For any clarification or any complaint can be contacted at +39 081 5324742 or via e-mail at (from Monday to Saturday from 09.30 to 18.30).

Regarding shipments, our couriers refer to the laws that regulate the transportation of goods both in Italy and abroad.

“The reimbursement by the courier for loss or damage is limited to the maximum established by law August 22, 1985 No. 450 and subsequent amendments for shipments to Italy, or the Warsaw Convention of October 12, 1929 and subsequent amendments for shipments via by air, or by the Geneva Convention of 19 May 1956 for international road transport. “.

To request the insured shipment send an email to

Privacy protection

The law of December 31, 1996 n. 675, laying down provisions for the protection of persons and other subjects regarding the processing of personal data, was repealed by Legislative Decree 30 June 2003 n. 196, which introduced the new Code regarding the protection of personal data. To this end, Riviera dei Limoni as independent data controller, is required to provide some information regarding the use of personal data provided by you, or otherwise acquired within the scope of the respective activity.

Source of personal data

The personal data held by Riviera dei Limoni SRL are collected directly from customers or third parties such as, for example, in the case in which data are acquired from external companies for the purposes of commercial information, market research, direct offers of products or services. For this last type of data an informative will be provided at the time of their registration and in any case not later than the first possible communication. In any case, all these data will be treated in compliance with the aforementioned law and with the obligations of confidentiality that have always been inspired by the activity of our Company.

The following data will be collected:

– the user’s IP address;

– personal e-mail address;

– URL address of origin.

A) It may also happen that in relation to specific operations or products requested by the Customer, Riviera dei Limoni SRL is in possession of data that the law defines as ‘sensitive’, because they can deduce the possible membership of the client to associations or information on his state of health. For their treatment the law requires a specific manifestation of consent.

Purposes of data processing

The personal data you provide are processed within the normal activity of Riviera dei Limoni Srl and for the following purposes:

– access completion and support;

– to execute the transaction that the user is making;

– to carry out legal obligations;

– for operational and management needs.

Data processing methods

In relation to the aforementioned purposes, the processing of personal data takes place through manual, computerized and telematic tools with logic strictly related to the purposes themselves and, in any case, in order to guarantee the security and confidentiality of the data. In any case, protection is assured even when innovative channels are activated such as, for example, a telephone bank and multimedia kiosks.

The data will be processed using appropriate tools to guarantee security and confidentiality and can also be performed through automated tools to store, manage and transmit the data.

Categories of subjects to whom data can be communicated

For the greater part of its activity, Riviera dei Limoni Srl, like all large companies, are also aimed at external companies for technical and organizational reasons, in establishing and managing relationships with customers. In particular, these are subjects that perform the following activities:

– the execution of work necessary for the execution of the provisions received from customers;

– the management of payment services, credit cards, tax collection and treasury services, etc.

– fraud control and debt recovery;

– the audit.

B) It follows that, without the consent of the person concerned to the communications to third parties and to the relative treatments, Riviera dei Limoni Srl will be able to execute only those operations that do not provide such communications

We advise that, pending such consent, if you still request the execution of specific operations and services other than those outlined above, the execution of the same by Riviera dei Limoni Srl must be considered as provisional demonstration of consent limited to the processing relating to the operations and services requested.

All the subjects belonging to the categories to which they can be communicated will use the data as ‘owners’ according to the legislative decree 196/2003, in full autonomy, being unrelated to the original treatment carried out at Riviera dei Limoni Srl.

Personal data held by Riviera dei Limoni Srl may be disclosed to other parties, who may become aware of it, as ‘responsible’ or ‘entrusted’. The complete and constantly updated list of the offices and persons in charge of processing personal data at Riviera dei Limoni Srl is available at the respective Legal Offices of the Company.

Personal data processed by the Bank are not subject to disclosure.

Rights pursuant to art

We inform you, finally, that the art. 7 of Legislative Decree 196/2003 gives the interested parties the exercise of specific rights. In particular, the interested party can obtain from the Controller confirmation of the existence or otherwise of their personal data and that such data be made available to him in an intelligible form. The interested party can also ask to know the origin of the personal data, the purpose and modality of the treatment; the logic applied in case of treatment carried out with the aid of electronic instruments; the identification details of the owner and the person responsible for obtaining the cancellation, transformation into anonymous form or blocking of data processed in violation of the law as well as updating, rectification or, if interested, integration of data; to oppose, for legitimate reasons, the processing of data concerning him also for the purpose of sending advertising material or direct sales.

The rights in question may be exercised, also through a designated person, by submitting a request to the person appointed by letter. In the exercise of the rights, the interested party can confer in writing, delegation or power of attorney to physical persons, bodies, associations or organisms. The interested party can also be assisted by a trusted person.

Further information may be requested in writing from the Registered Office of Riviera dei Limoni Srl.

Controllers of the processing are Riviera dei Limoni Srl.